How to Order:This section describes the policies and procedure for orderingat Nature'sAlternatives.com. If you would like to order individual items, please click on one of the online catalogue categoriesto the left. Each category will display the items available. Each individual item can be ordered from that item's respective individual page. Simply click on the "Click To Buy"graphic to make your purchase or follow any one of the otheroptions available on those pages.
The following policies will beupdated as necessary.
Incorrect Address
Ordering Options & Policies
Shipping Policy
Refund Policy
Privacy Policy
Incorrect Address
The client / customer is solely responsible for providing the correct billing and shipping address to ensure proper processing of all orders and timely delivery. In the event that an incorrect shipping address is provided,the carrier (FedEx, UPS) may charge a fee to research the correct address for delivery. In such a case, the client / customeragrees to reimburse Nature'sAlternatives.com for this additional fee, which is typically $10-$15.
Ordering Options & Policies
Nature'sAlternatives.com now offers five (4) methods of payment for good and services offeredon the site:
CREDIT CARD
You can place your order using a credit card number online, via fax or by telephone. If you prefer to order using a credit card via fax, please print and use our Credit Card Fax Order Form. All credit card transactions will appears as charges assessed by Nature'sAlternatives.com on your monthly credit card statement. The shopping cart is secure and uses SSL encryption.
ORDER BY MAIL
NOTICE: All checks and money orders must be made out to Scot Brown.For money orderers, we prefer US Postal Money Orders. All other money orders and checks may require 10-14 days waiting period for funds to clear. There are three order forms available for ordering products from Nature'sAlternatives.com. The first is a complete printed inventory of all products carried on the site. The second is a shorter "blank" order form, which allows the individual to fill in the items of interest. The third is a preprinted form strictly for the purchase of colloidal silver generators and extra silver electrodes for your generator. These order forms can be conveniently found at
Complete Pre-printed Order Form
Small Blank Order Form and
Colloidal Silver Generator Order Form
CHECKS BY FAX
Nature'sAlternatives.com now accepts payment using checks by fax. Simply print the order form of your choice from the Order By Mail category above along with the easy-to-use Fax Form.
After completing the order form and attaching a signed check marked 'VOID' to the Fax Form, you will be prepared to submit your order via fax. Simply fax these forms to Nature'sAlternatives.com at 1-623-321-9977 to place your order. For the terms ofcheck payment via fax, please visit the Fax Center page for complete details.
CHECKS BY PHONE
That's right! Nature'sAlternatives.com can now accept orders paid using checks via the telephone. New banking laws and software now offer customers the luxury of paying by check while enjoying the instantaneous purchasing power of a credit card. Simply call Nature'sAlternatives.com at 1-877-877-0747to submit your order. Please have a check available forpayment. You will be required to present information contained in the check for the processing of all orders.
CHECKS BY EMAIL
For the fastest method of ordering without a credit card, you can now submit orders with payment by check directly via e-mail. This can be accomplished by utilizing the form available in the E-mail Center.
By filling out the form available on this page along with the items ordered, you can send your order at e-mail speed to be processed immediately. Additionally, you can send a scanned image of a signed check marked "VOID"as an e-mail attachment to
along with a detailed description of the following:
- Description of Order
- Name
- Address
- City, State, Postal Code
- Phone Number
- Email Address
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International Orders
International orders will be gladly accepted. Please note that all duties, taxes, permitsor licensing necessary to receive products, etc. imposed bythe destination country are the responsibility of the Recipient. In addition, please check in advance to be sure your country will allow importation of nutritional supplements and other items you wish to order prior to ordering such items. If shipment is made to a destination country and delivery is delayed, denied or otherwise interferred with, receipient agrees to continue to be liable for the entire cost of the items shipped and the cost of shipping fess unless relief is granted in the form of a claim by the carrier (FedEx, UPS, US Mail, etc.). Any additional fees required by customs or any other governing agency will be the responsibility of the receipient. In the event the shipment is returned for any reason, recipient will still be responsible for the cost of shipping charged at the time the order is placed and said shipping fees will not be refunded. Payment for orders will be accepted in the two following manners:
CREDIT CARD
You can place your order using a credit card number online, via fax or by telephone. If you prefer to order using acredit card via fax, please print and use our Credit Card Fax Order Form. All credit card transactions will appears as charges assessed by Nature'sAlternatives.com on your monthly credit card statement. The shopping cart is secure and uses SSL encryption.
The online shopping cart will automatically calculate the fee for shipping your order. In the event that you live in a remote location, an additional fee maybe necessary to ensure delivery. It may be necessary forus to contact you to pay this additional fee. If you havebeen instructed to incur such a fee, please visit our additional shipping page to pay online for the additional shipping fee. You can also pay for the additional shipping feed using a credit card via fax by printing and using our Credit Card Fax Order Form.
ORDER BY MAIL
All international orders placed by mail must be accompanied by payment in US Funds. This can be accomplished using international Money Orders in US Funds or Traveler's Cheques in US Funds.Please note that all Money Orders and Traveler's Cheques must be made out to Scot Brown. There are three order forms available for ordering products from Nature'sAlternatives.com.The first is a complete printed inventory of all products carried on the site. The second is a shorter "blank"order form, which allows the individual to fill in the itemsof interest. The third is a preprinted form strictly for the purchase of colloidal silver generators and extra silver electrodes for your generator. These order forms can beconveniently found at
Complete Pre-printed Order Form
Small BlankOrder Form and
Colloidal Silver Generator Order Form
If you have been instructed to incur additional shipping costs to guarantee delivery of your order please click here.
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ShippingPolicy
A flat $6 fee will be assessed for the products shipped in the United States of America, unless otherwise indicated. Additional shipping fees may be assessed for delivery to APO military addresses or for express delivery orders. International orders will incur additional charges for shipping according to weight. Once you have selected the items you wish to purchase, your total shipping fees should be calculated by the shopping cart automatically. Simply choose your shipping preference and the amount necessary to ship your order will be added to your total cost. Nature'sAlternatives.com will ship orders throughout the world and continental United States using FedEx, UPS, and the United States Postal Service at the discretion of Nature'sAlternatives.com. If you have special shipping needs, please e-mail
to address these concerns. Additional shipping may be required for rushed orders in the United States. For all rushed orders,choose your shipping preference in the shopping to pay for express service.
If you have been instructed to incur additional shipping costs to guarantee delivery of your order please click here.
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Return Policy
The return policy set forth at Nature'sAlternatives.com is as follows:
30-Day Money Back Guarantee
Items may be returned for a full refund less shiping fees in the US if returned unopened or unused (no water inside), when considering the return of water filtration products, within 30 days from purchase. Water alkalizer machines are subject to a 15% restocking fee. Water alkalizers require an RMA number to be returned and must be in resellable condition. International shipping fees are not refundable. If products are damaged or non-functional, you must notify Nature'sAlternatives.com within 2 days of receiving damaged wares. Please contact us using the information below.
All returns should be directed to:
Nature'sAlternatives.com
15508 W. Bell Road, Suite 101-438
Surprise, Arizona 85374-2432
Tel: 1-877-877-0747
Fax: 1-623-321-9977
Email:
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PrivacyPolicy
We value your privacy. Please read the privacy policy set forth at Nature'sAlternatives.com.
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